In our honest Casoo Casino review, we’ll share both the positives and the negatives, as we take a look at:
- The range of games and software providers available
- Casoo Casino’s licenses and certifications
- The welcome bonus and other promotions
- Which payment methods are on offer?
- How to contact customer support and make complaints
Are you searching for a hot new online casino in Australia at which to indulge in your passion for pokies? If so, you need to check out our Casoo review. It’s a pretty new gambling site, accepts Australian players and has plenty of great reasons to sign up.
- License and Safety Information
- Casoo Casino Welcome Bonus
- What Type of Casino Bonuses Does Casoo Casino Offer To players?
- Pokies & Software Providers
- Are Slots with Progressive Jackpots Available?
- How Can I Play on Mobile?
- Casoo Casino APP & Mobile Version
- Playing With Real Money
- Casoo Casino Instant Play
- Depositing Money
- Terms & Conditions Explained
- Responsible Gambling & Self-Exclusion
- How Can I Get Customer Support?
- FAQ
License and Safety Information
| Regulator | Curaçao |
| Player protection | Casoo Casino Responsible Gambling Policy, www.gambleaware.co.uk |
| Encryption | |
| RTP and RNG Audit | Software providers’ own RTP and RNG certifications |
| License number | 8048/JAZ2015-035 |
| Owner and Operator | SG International N.V. |
| Restricted Countries | Latvia, Lithuania, USA, UK, France, Curacao, Netherlands |
| Languages | English, Spanish, Polish, Portuguese, French, Norwegian, Finnish |
| Number of games | 3,000+ |
| Number of active players | Unknown |
| Cryptocurrencies accepted | Bitcoin, Litecoin, Ethereum, Bitcoin Cash |
| Official website | casoo.com |
Casoo Casino Welcome Bonus
The welcome bonus (AU$3,000 plus 200 free spins) seems huge at first glance, one of the most generous available of any online casino. But it’s worth pointing out that there’s a slight catch here. The bonus is split across your first four deposits (see below for the full breakdown).
While that is not unusual, the fourth deposit contains half of the overall bonus, and it’s a 25% deposit match. So, you would need to make AU$6,400 deposit in order to qualify, which seems beyond the reach of all but the highest rolling VIP players.
That said, the first three deposits are perfectly reasonable and add up to a total of AU$1,500 in bonuses. Make no mistake, this is still a very attractive welcome offer.
To bag your Casoo welcome bonus, please follow these steps:
- Register a new account
- Make your first deposit
- Your bonus will automatically be credited to your new account!
What Type of Casino Bonuses Does Casoo Casino Offer To players?
| Bonus | What You Get | Wagering Requirements |
| Welcome Bonus: 1st Deposit | 100% match bonus up to AU$480 + 100 Free Spins | 25x the bonus + real money sum. No maximum win, no bonus code needed. |
| Welcome Bonus: 2nd Deposit | 50% match bonus up to AU$4800 + 100 Free Spins | 25x the bonus + real money sum. No maximum win, no bonus code needed. |
| Welcome Bonus: 3rd Deposit | 40% match bonus up to AU$640 | 25x the bonus + real money sum. No maximum win, no bonus code needed. |
| Welcome Bonus: 4th Deposit | 25% match bonus up to AU$1,600 | 25x the bonus + real money sum. No maximum win, no bonus code needed. |
Casino Promotions
Compared to many other online casinos, Casoo doesn’t have the widest range of promotions on offer. You might argue that’s because their welcome bonus is so much bigger than the competition, but whatever the reason, its slightly disappointing.
What Casino Promotions Are Available?
| Name of Promo | What You Get | Requirements |
| Double Glimmer Weekends | Earn double Glimmer points (VIP points) on the three selected games of the week, from Friday to Sunday. | N/A |
| Reload Bonuses | Earn various reload bonus at weekends, depending on your VIP level. | For VIP level 60 and above only. |
Casino Tournaments
We love the daily Space Race tournaments at Casoo. No need to wait around for an entire month, or even a week, for a tournament to end and when you do get paid, there’s no crazy terms and conditions to meet, it’s just a straightforward cash prize. Use it to play more pokies, or just withdraw it – it’s up to you!
| Name of Tournament | How It Works | Requirements |
| Daily Space Races | Tournaments run daily. Receive real cash prizes and free spins. Win cash prizes and free by playing your favourite pokies and table games. | None, prizes paid in cash. |
VIP Program
The Casoo Casino VIP program is great fun, with elements of gamification turning it into a space exploration quest. As you earn “Glimmer” (VIP status points), you progress through your journey, discovering new planets and increasingly larger rewards.
To progress, you must play real money pokies or other casino games. As you do, your magical crystal will expand, increasing its powers. The stronger the crystal, the bigger your bonuses, which include free spins and cash rewards.
Information about the VIP program is deliberately withheld on the casino’s website, to keep things mysterious. We know that you will earn 10 free spins when you leave Terravia, the starting planet. But from the third planet onwards, things are unknown, so it’s up to you to start your exciting journey of exploration!
In addition to rising up through the VIP levels, you can spend your Glimmer on various items in the store. There are all kinds of goodies to be purchased, such as headphones, iPhones, free spins and even real money rewards. And, in theory at least, you could even earn a real trip into space, if you can somehow acquire the extraordinary sum of 50,000,000 Glimmer!
Pokies & Software Providers
Casoo Casino makes use of almost 30 different software development companies, so it should be no surprise that the range of table games and pokies is pretty good. There are some pretty cutting-edge, award-winning suppliers in there too, so expect to see the latest games, making use of innovative game mechanics.
| Game Provider | Popular Games | New Games Worth Trying |
| BetSoft | Wild Drops Jungle Stripes Lava Gold | Safari Sam 2 |
| Evoplay | Temple Of Dead Bloody Brilliant Gangster Night | Mysteries Of The East |
| Microgaming | Burlesque By Dita Lucky Lions Weight of the Gun | Total Summer Bliss Lucky Mr Wild Game of Thrones Power Stacks |
| NoLimitCity | Golden Genie Punk Rocker Buffalo Hunter | Fire In The Hole |
| PariPlay | Gold’s Guardian Titan’s Riches Spirit of Mustang | Alice Riches |
| Spinomenal | Deep Sea Fortune Age Of Pirates African Rampage | Wacky Monkey Book Of Demi Gods III |
| Wazdan | Choco Reels Gem Splitter Midnight In Tokyo | Power Of Gods: Egypt |
What Other Casino Games Are Available?
On top of the strong pokies offering, Casoo also has a huge range of other games. With everything from casino classics like roulette and blackjack, to more creative live dealer games, Casoo Casino has a little something for everyone.
| Casino game | Game features | Game type |
| Blackjack | – Beatable game, players can make profit – Multiple side bets to enhance the fun – Chat with other players and staff in live dealer versions | – Back Blackjack – Vegas Single Deck Blackjack – Blackjack 3 Box |
| Baccarat | – Low house edge – All-time favourite with Asian players – Very easy to learn | – Big Win Baccarat – Mini Baccarat – Punto Banco |
| Roulette | – Wide range of variations, to please all tastes – Easy to understand – Potential for high payouts, very quickly | – Golden Chip Roulette – Grand Live Roulette – American Roulette – European Roulette VIP |
| Video Poker | – Progressive jackpots allow big winnings – Wide variety of game types, to keep things interesting | – Joker Poker – Deuces Wild – Fruit Poker |
Sportsbook
There is no sports betting available at Casoo currently. We’ll be the first to break the news if this ever changes.
How to Play Live Casino Games
It couldn’t be easier to play live casino games at Casoo. Simply log in to your account, hit the middle of the three icons at the top of the page and you’ll be taken straight to the live casino lobby.
Among the product range, you’ll find the full Ezugi live dealer suite, with all the obvious favourites like roulette, blackjack, and baccarat. You’ll also be able to enjoy most of the Evolution Gaming range, including their gameshows, as well as virtual sports and numbers games from Golden Race.
Live Bitcoin Games
Many of the exciting table games on offer at this innovative online casino site can be played using Bitcoin and other cryptocurrencies. These include the following:
| Trending Games | New Games |
| – Lightning Roulette – Monopoly Live – Dream Catcher – Deal Or No Deal – Authentic Roulette – Money Wheel – Immersive Roulette – Dragon Tiger Live | – First Person Blackjack – First Person Roulette – Infinity Blackjack – Portomaso Casino Roulette – Gonzo’s Treasure Hunt |
Are Slots with Progressive Jackpots Available?
Casoo does not have any progressive jackpots available to Australian players at the moment. Slots like Reactoonz, Mighty Africa and Terminator 2 offer large payouts, but they do not feature a progressive jackpot
How Can I Play on Mobile?
Casoo Casino doesn’t currently provide players with a mobile app. But don’t worry, you can still enjoy games on the go courtesy of the mobile casino, which is fully optimised and compatible with any modern smartphone or table device. All the games from the desktop version of the site are available for mobile, with no loss of functionality.
Casoo Casino APP & Mobile Version
| Android App | AppStore App | Other Mobile Version |
| Casoo does not provide an Android app. | Casoo does not provide an iOS app. | The Casoo mobile site is accessible on any modern mobile or tablet device, in any browser. |
Playing With Real Money
It’s super simple to play casino for real money at Casoo. Make your deposit using one of the many available payment methods, head to lobby and away you go!
Reasons To play At Casoo Casino for Real Money
| Beginners | – Games can be played in demonstration mode first, in order to learn – Strong welcome bonus – Daily tournaments offer extra prizes – Attractive, fun theme | – Full welcome bonus is difficult to achieve if not a high roller – Customer support not 24/7 |
| Casual Players | – Customer support available most of the day – Solid product range, constantly updated – Various language support | – Lack of regular promotions – No jackpot slots |
| High Rollers | – Wide variety of payment methods – Decent loyalty scheme – Crypto can be used for deposits and withdrawals | – Maximum monthly withdrawal of AU$10,000 – No mobile app |
Casoo Casino Instant Play
No bulky downloads are required to play at Casoo. Simply navigate to the site in your browser, log in and play instantly.
Depositing Money
Casoo Casino has quite the range of payment methods available for its players. Credit and debit cards are available, naturally, alongside a host of other options, including cryptocurrencies like Bitcoin, Litecoin and Ethereum.
Casoo Casino Payment Methods
| Deposit Method | Deposit Processing Time | Withdrawal Time |
| Visa | Instant | Instant |
| Mastercard | Instant | Instant |
| Maestro | Instant | Instant |
| Neteller | Instant | Instant |
| Skrill | Instant | Instant |
| Yandex | Instant | Instant |
| Qiwi | Instant | Instant |
| Bitcoin | Instant | Instant |
| Ethereum | Instant | Instant |
| Litecoin | Instant | Instant |
| Bitcoin Cash | Instant | Instant |
| Zimpler | Instant | Instant |
| Jeton | Instant | Instant |
| WebMoney | Instant | Instant |
| Neosurf | Instant | Instant |
| PaySafeCard | Instant | Instant |
How to Withdraw Money
To make a withdrawal, simply follow these steps.
- Hit the orange Plus (+) sign and choose “Withdraw”
- Choose your preferred payment method and enter the amount
- Wait for the security team to review your payment (this will not take long)
- Assuming all is above board, your payment will be processed
Terms & Conditions Explained
Please see below for some of the most important rules and regulations found at Casoo Casino.
Casoo Casino Terms & Conditions
| Age limits | Must be at least 18 years old |
| Money deposit and withdrawal limits | Minimum deposit AU$16 or equivalent; Maximum depends on payment method; Minimum withdrawal AU$32 or equivalent; Maximum depends on payment method; Max withdrawal AU$16,000 per month / AU$8,000 per week / AU$3,200 per day |
| Rewards and bonus limitations | Maximum amount that can be won from a no deposit bonus is AU$1,600. Unless specified, wagering requirements are 25x bonus + winnings. |
| Jackpot policy | N/A |
| Applicable law and jurisdiction | Curaçao |
| Miscarried and aborted games | The casino reserves the right to manually correct an error brought about by computer malfunction. |
| Closing of Member Accounts and Self-Exclusion | Speak to customer support to request any form of account closure. |
| Account Cancellation | Casoo reserves the right to close accounts if rules are breached. In such a case, no bonuses or contingent winnings will be credited. |
Responsible Gambling & Self-Exclusion
There are several tools available to you, if you feel like your gambling is becoming a problem. You can request for limits to be applied to your account, either by contacting a support agent in live chat, or by visiting the “Limits” section of your profile and hitting the big “Request Limits” button to send an email.
Restrictions include:
- Weekly or monthly deposit limits
- Self-exclusion
Self-Exclusion: A Step-By-Step Guide
To self-exclude, please speak to a customer support agent, either through live chat or by email. They will walk you through the process.
How Can I Get Customer Support?
Your best bet for contacting the support team at Casoo Casino is the live chat widget, which is accessible for most of the day, but not quite 24/7. You will find the staff to be polite and they respond very quickly to queries.
Away from live chat, there are a couple of other channels, including a telephone number, but no social media options.
How To Contact Casoo
| Method of Contact | How to Reach Two-Up Support |
| Live Chat | Click the icon in the bottom-right of the page, 3pm AEST until 11am AEST |
| Telephone | +44 845 145 17 00 |
| [email protected] |
How Can I File a Complaint If Something Goes Wrong?
Hopefully you will never need to complain to Casoo, but if you ever have to, simply contact the customer services team for more information.
FAQ
Is Casoo Casino licensed?
Of course! We only recommend fully licensed and legal online casinos, and Casoo is no exception. Their license comes from Antillephone N.V. of Curaçao (number: 8048/JAZ2015-035).
Is Casoo safe?
Most definitely. Casoo employs around 30 of the industry’s leading casino software supplier to provide their games, all of which use independent software testing laboratories to certify their games are fair and random. On top of that, there is a range of reputable payment methods and SSL security on site, which keeps your personal details encrypted and safe from hackers.
How can I play at Casoo Casino for real money?
Playing at Casoo is really easy. Just navigate to the site, hit the orange “Sign Up” button and fill out a basic form to set up your account. Once completed, visit the cashier by hitting the orange Plus (+) symbol and choosing “Deposit”. Pick your preferred payment option, make your deposit and start enjoying your favourite online pokies!
Is Casoo good for high rollers & VIP players?
It’s not bad. The loyalty program has a fun theme of space exploration, which is probably more aimed at casual players that true high rollers. But there are certainly some perks to be enjoyed by cashing in your VIP “Glimmer” points.
Does Casoo Casino offer a no deposit bonus?
Unfortunately not. Casoo doesn’t currently offer a no deposit bonus.
How long does it take to withdraw from Casoo?
Although all Casoo withdrawal requests are processed immediately, the time taken for the funds to hit your account depends on your chosen payment method. Cryptocurrency options could see your withdrawal arrive in a matter of minutes, while more traditional methods, such as bank cards, could take up to three days.